I had a mixed experience at City Seasons Hotel Dubai. the staff were friendly and helpful, particularly at reception. but my room faced several issues that really dampened my stay. Overall, for the price, I think it's a decent hotel, though there's room for improvement.
Rooms
6.0
My Premium King Room was spacious, but unfortunately, the air conditioner was quite loud and the carpet looked a bit worn. There were some cleanliness issues I noticed as well.
Service
7.0
The reception team were genuinely helpful, especially Mr. Dinesha who made my late arrival much smoother. although I sensed other staff were not as eager to assist at times.
Location
7.0
The hotel is conveniently located close to the airport and within a decent walking distance to Deira City Centre Mall. but it felt a bit far from some of the main attractions I wanted to visit.
Dining
7.0
Breakfast was quite good, with a variety of choices including European and Oriental options. but I found the dining hours a bit restrictive, especially with late nights.
Facilities
7.0
Facilities like room service and airport shuttle were available, which was great. but the rooftop pool was disappointingly small, and I didn't get a chance to swim.
Andrew
United Kingdom,
February
2025
6.2/10
I had a mixed experience at City Seasons Hotel Dubai. The staff was friendly and welcoming, especially Mr. Rizwan who made my check-in a pleasure. However, the room I stayed in had a noticeable smell that was quite off-putting. Overall, there were some high points but also areas that could definitely use improvement.
Rooms
6.0
The room was spacious and very clean, but it had a pretty noticeable smell which was disappointing.
Service
8.0
The staff members were generally friendly and helpful, which made my stay more enjoyable despite some issues with one rude employee.
Location
9.0
The hotel's location is excellent, close to the City Center and with easy access to public transport for getting around Dubai.
Dining
5.0
The dining options were a letdown; many dishes were cold and didn't match the price I was paying for my stay.
Facilities
7.0
Facilities were decent with room service and airport shuttle available, but they could improve the dining experience.
Juliet
United Kingdom,
February
2025
5.6/10
I had a mixed experience at City Seasons Hotel Dubai. While my room was spacious and clean with a lovely airport view, I faced issues with ineffective service and maintenance problems. The breakfast offered decent variety but could definitely improve with more options. Overall, the location was great, close to Deira City Centre and easy access to transportation. 🌟
Rooms
8.0
The Deluxe King Room was spacious and clean, offering a nice airport view through wall-to-ceiling windows.
Service
6.0
While housekeeping was prompt and responsive, my interaction with the front desk was not pleasant, as the staff lacked professionalism and courtesy.
Location
9.0
The hotel is conveniently located near Deira City Centre and has easy airport access, making it great for exploring Dubai.
Dining
5.0
Breakfast was okay but lacked variety and an authentic Arabian touch, making it a bit below average.
Facilities
6.0
The hotel offers various facilities like room service and laundry, but I did face issues with maintenance such as a non-working fridge.
Alex
United Kingdom,
December
2024
7.2/10
My stay at City Seasons Hotel Dubai had its ups and downs. The location is excellent, close to the airport and city center, making it easy to explore. However, the room I stayed in was quite dated and a bit noisy, which detracted from my experience.
Rooms
5.0
The Deluxe King Room felt old and cramped, with cracked tiles and a musky smell. sleeping next to the busy road was not pleasant.
Service
6.0
The front desk staff were warm and courteous, which I appreciated. but the response to my room issue felt a bit dismissive.
Location
8.0
The hotel's location is a big plus. being close to Deira City Center and having easy access to the metro made getting around simple.
Dining
5.0
While the breakfast buffet was meant to be lovely, I didn’t get to try it. the dining options lacked variety, especially for chicken or lamb.
Facilities
7.0
I liked the swimming pool area and the range of services provided, though I didn’t get to experience them fully during my stay. the room service did meet my needs when I needed assistance.
David
United Kingdom,
November
2024
5.8/10
My stay at City Seasons Hotel Dubai was quite mixed. The location was super convenient, being close to the airport and Deira City Centre, which made my layover a breeze. However, I was really disappointed with the room; it had a strange odor that just wouldn’t go away, despite my efforts to air it out. On the brighter side, I really liked the breakfast included in my stay, and the friendly staff made me feel welcome.
Rooms
6.0
The room I got had a bad smell that dampened my stay. I should've asked to switch rooms.
Service
6.0
The staff were generally friendly, but had a mixed vibe, with some being super helpful and others a bit grumpy.
Location
8.0
Location was key for me; close to the airport and easy access to the metro. Perfect for my short stay.
Dining
7.0
Breakfast selection was decent, and I liked the affordable lunch/dinner options, but the overall food quality could improve.
Facilities
7.0
Facilities like room service and shuttle were available, but I didn’t get to use them much.